ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Crucial Conversations, Crucial Accountability, Influencer, and Change Anything. READ MORE Listen to Kerrying On via iTunes In the spring of 1958, in my seventh-grade Civics class, Mr. Edwards introduced a classroom full of slack-jawed students to the mysterious field of epistemology. Between …
ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, Any advice for those of us caught in the role of “moderator” (willing or not) of a crucial conversation? Both as a manager of a team of high performing …
ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Crucial Conversations, Crucial Accountability, Influencer, and Change Anything. READ MORE Listen to Kerrying On via iTunes I write today’s Kerrying On to budding entrepreneurs, company owners, and everyone else who has worked in or managed a work team in an ever-changing business …
ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Crucial Conversations, Crucial Accountability, Influencer, and Change Anything. READ MORE Listen to Kerrying On via iTunes It’s a miracle my wife ever ended up marrying me. Her first experience with my family was at best awkward. Despite the fact that my mom, …
ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, After initiating a crucial conversation effort, how do you evaluate outcome of the effort? What objective outcome assessment do you utilize? Signed, Curious Dear Curious, Over the years, we’ve …
ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Crucial Conversations, Crucial Accountability, Influencer, and Change Anything. READ MORE Listen to Kerrying On via iTunes For nearly three decades I worked on a variety of corporate-change projects. Every year during that time, the HR departments of most of the companies I …
Dear Kerry, In Master My Stories II, the Humanizing Question is “Why would a reasonable, rational and decent person do this?” Asking this question is often helpful in turning villains to humans and assuming the best in others. But what if the answer to the Humanizing Question is that this is not a reasonable, rational …
ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Crucial Conversations, Crucial Accountability, Influencer, and Change Anything. READ MORE Listen to Kerrying On via iTunes Today I’d like to address a topic I’ve discussed before—teamwork. I’ve recently had an experience that has expanded my view of what makes a healthy team, …
ABOUT THE AUTHOR Kerry Patterson is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Listen to Kerrying On via Mp3 Listen to Kerrying On via iTunes This article was first published on November 16, 2005. I once held a party at my house where one of the guests …
Dear Crucial Skills, Please help us! Our 28-year-old son has been defensive and distant for a long time. He is employed below his ability level and we have often been confused about his inability to get a better job given his degree. Finally my husband hit me with this scary thought: maybe he didn’t get …
