Dear Crucial Skills, How do you respond to work colleagues who complain that management never asks our opinion? I agree it’s good to get insight from management on how and why things are the way they are. But my coworkers seem to forget there are some things administration just can’t get everyone’s viewpoint on—because a …

Dear Crucial Skills, I’m president of my church choir’s advisory council. The choir has long had a “slush fund” that is used for various choir-related expenses, but it is not administered by the advisory council. I would like to change this, but am unsure of how to approach the “owners” of the fund. These are …

Looking for a great present this holiday season? Check out Kerry Patterson’s new book about how one person can make the difference in a hostile environment. An excellent gift for kids and adults alike! Order now at a special pre-release price. Book orders placed by November 15 will be guaranteed for delivery by December 23. …

We’re excited to announce that Emily Hoffman, a Senior Master Trainer as well as VitalSmarts’ VP of Development & Delivery, will become a regular contributor to the Crucial Skills Newsletter. Dear Crucial Skills, A friend of mine works in a small office. She has a new coworker who sits on the other side of her …

According to a recent VitalSmarts’ study of 986 parents, three-fourths overestimate their effectiveness in helping their children navigate common school-related problems, including their child’s academic performance, discipline problems, and social issues like bullying. Yet when parents were asked about how they dealt with these issues in real life, thirty-five percent failed to raise key issues …

Dear Crucial Skills, I’ve recently taken the Crucial Conversations Training in an effort to improve my communication skills with my coworkers. However, I’ve been cautioned that I already burned a few bridges and that some of my coworkers are hesitant to work with me on projects. To be honest, I don’t really blame them. I’ve …

Dear Crucial Skills, I have a colleague who deals me backhanded compliments about my job performance as the proofreader for the firm. For example, she repeatedly congratulates me on catching errors and then says, “It’s nice to hear those things when you never hear it from anyone else. It must be awful to think your …

This column will be Al Switzler’s last. He is transitioning to a more advisory role and will be supporting some of our non-profit efforts. We will be introducing new thought leaders in coming issues of Crucial Skills. Dear Crucial Skills, What do I do about a supervisor who doesn’t respond to or acknowledge e-mails and …

Dear Crucial Skills, A colleague of mine started in an entry-level role. For the past two years he has been an acting supervisor in an unfilled position. He applied for the permanent position but did not get the job. He must now return to his entry-level role under my supervision. How can I support him …

During the month of July, we publish “best of” content. The following article was first published on August 3, 2005. Dear Crucial Skills, Our city has been struggling with a diversity initiative, and we’ve been going through the Crucial Conversations Training to help address issues that keep our employees from working together because of cultural …